Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging.

How to return or exchange products:

REFUNDS:

Please email us at: [email protected]

Listing your name, order number, the product you wish to return and the reason for that return.

Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.

Returns Address : Kids Happy House, Injeanious,  88 Watling Street, Radlett, Hertfordshire, WD7  7BA

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow 3 days from receipt of parcel before the refund is completed.

 

EXCHANGES:

There is no need to email in advance if you simply require an exchange.   Please return the garment to us with a note detailing what you would like to exchange your purchase for.

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Returns Address : Kids Happy House, Injeanious, 88 Watling Street, Radlett, Hertfordshire, WD7  7BA

Once your return is received has been inspected, your exchange will be processed.  Please allow 3 days from receipt of parcel to dispatch.

 

Transport: Damage Or Missing

If when the product, arrives you notice that the item has been damaged during transport, you should immediately report this to us. If your package has not arrived within 14 days from the date of order please let us know. Orders not received must be brought to our attention within 28 days of date of order in order for us to claim. For damage Items we will require an order number (located at the top, right of packing list), photo of damaged item, or actual returned product in order to issue refund or exchange.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Kids Happy House reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

Customer satisfaction is our priority.